Guarantee information

Warranty
Ariki offers guarantees against defective workmanship and materials. Defects are rare and should be evident within a short period of wearing the product. If properly cared for, Ariki Jewellery will last for many years. Please follow our advice on how to care for your Ariki Jewellery.
There is no guarantee when product is damaged through careless use.

Rights of return
You have the right to cancel your contract within 14 days without giving any reason.

Insurance
You can protect your purchase up to an amount of EUR 2,500 against the loss of your payment in the event of non-delivery or after the return of the goods – regardless of the method of payment. The guarantee runs for 30 days. The shop bears the costs of the buyer protection for you! If you buy goods in another currency, the following coverage amounts apply: EUR 2,500, CHF 4,000, PLN 10,000, GBP 2,500, AUD 3,000, BGN 5,000, CAD 3,000, CZK 60,000, HRK 18,000, HUF 700,000, LTL 8,500, NZD 3,500, RON 10,000, RUB 100,000, TRY 5,500, DKK 20,000, NOR 20,000, SEK 20,000, USD 2,500.

Right of Return

You have the right to cancel your contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you physically recive the goods, (or a third party appointed by you other than the carrier physically receives the goods.)
To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement: This statement can be done by letter sent by post, e-mail or fax. Contact us: Ariki New Zealand LTD, 103 Middle Renwick Rd, Blenheim, 7201, New Zealand, [email protected], Ph+64 3 577 8434, Fax+64 35780951

To meet the cancellation deadline, it is sufficient for you to send your communication before the cancellation period has expired.
Effects of cancellation: If you cancel your contract, we will reimburse all payments received from you. This includes the costs of delivery, except for the supplementary costs arising if you chose a type of delivery other than standard delivery.

We will make the reimbursement using the same means of payment as you used for the initial transaction.

We may withold reimbursement until either we have received the returned goods or have received evidence from you that they have been dispatched to us. The cost of retuning the goods is your responsibility.

The goods must be returned to us no later than 14 days from the day on which you communicate your withdrawal from your contract.